Question

What to do when your Hubspot connector fails with the following error?

HTTP Status: 500 Internal Server Error
{"status":"error",
"message":"internal error",
"correlationId":"[hashed value]"

Environment

Connector: Hubspot 

Answer

You will need to open a ticket with Hubspot.

Include API call endpoint and the error response as seen in the connector logs. To find the API call endpoint, follow these steps:

1. Select the Hubspot connector.
2. Hover over the failed sync and note the sync end time.
3. Click the Logs tab.
4. Search for "api_call" to find the call made at the time of the error.