Question

ERROR: "The following Job has failed after restarting 6 times"

Environment

Connector: Facebook Ad Insights

Answer

This failure/error is a temporary issue on the Facebook side. In Facebook Ad insights we submit jobs for each day's report and then we wait for its completion. Sometimes the Facebook servers get overloaded and jobs take too anywhere from six hours to one day to complete or they sometimes just fail.

If we see this problem with any job we restart that job and we will restart a maximum of six times. If the jobs continue to fail after that we stop the sync (failed sync). Normally this is an indication that the problem is with Facebook and usually gets resolved on its own.

For more information about this, you can read Facebook's Limits and Best Practices documentation.

Below is a sample response or failure message that we receive from Facebook Ad Insights:

Job 12345 has failed with Status:{

report_run_id=12345,

account_id=12345,

async_status=Job Failed,

async_percent_completion=0,

date_start=2019-07-13,

date_stop=2019-07-13