Question
What permissions are required to sync Jira Service Management (formerly Jira Service Desk)?
Environment
Connector: Jira Service Management
Answer
The Service Desk Team project role for service desk projects needs to be configured for the connecting user.
For more information, please visit Jira's guide to customizing service desk permissions.
Cause
Please note the following prerequisite from Fivetran documentation:
A connecting user with access to all the data in the Jira UI that you'd like to analyze. If you'd like to sync Jira Service Management (formerly Jira Service Desk), you need the appropriate higher permissions.