Follow our setup guide to connect Zendesk Sunshine to Fivetran.
Prerequisiteslink
To connect your Zendesk Sunshine account to Fivetran, you need a Zendesk Sunshine account with an Owner or Administrative role.
In Zendesklink
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Log in to your Zendesk account.
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In the left menu, click on the Admin icon in the sidebar.
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Under Channels, select API.
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Go to the Settings tab.
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Set the Token Access toggle to ENABLED.
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Click the + button on the top right of the Active API Token list.
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(Optional) Enter a description in the API Token Description box.
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Copy the token in the API Token field and store it somewhere secure. Once you close this window, you will never be able to see this API token again.
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Click Save to return to the API page. You will see a truncated version of the API token.
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Enable the Events API in the account. See Zendesk’s Events API documentation for more information.
In Fivetranlink
- In the top right corner of your Fivetran dashboard, click on + Connector.
- Select the Zendesk Sunshine connector to launch the setup form.
- In the setup form, enter your desired destination schema name, domain, and email.
- Enter the API token you found in Zendesk.
- Click Save & Test. Fivetran will take it from here and sync your data from your Zendesk Sunshine account.