January 2021link
We have added a new column, satisfaction_level_first_answer, to the CONVERSATION table.
September 2020link
You can now exclude the following tables from the sync:
CARDCOMPANYCONVERSATIONCUSTOMERKOBJECTMESSAGENOTENOTIFICATIONQUEUESHORTCUTSNOOZETAGTEAMTEAM_QUEUEUSER
On your connector details page, go to the Schema tab and deselect the tables you want to exclude.
August 2020link
We have added two new columns, deleted and deleted_at, to the USER table. You can use the two columns to identify the users that have been deleted from the Kustomer account.
We have added a new column, _fivetran_deleted, to the COMPANY, NOTIFICATION, and CARD tables. The _fivetran_deleted column marks data that was deleted from the Kustomer account.
We have added two new tables, QUEUE and TEAM_QUEUE.
We have added a new column, queue_id, to the CONVERSATION table. The queue_id column stores the foreign key to the QUEUE table.
July 2020link
We now support Kustomer applications that are hosted in the European Union (EU) region. When you create a new Kustomer connector, you can now designate EU as the region.
April 2020link
We now capture deletes for the CONVERSATION, CUSTOMER, and NOTE tables.
We have added a new table, MESSAGE_ATTACHMENT, which stores message attachment details.
January 2020link
We have added a lookup table, MESSAGE_SHORTCUT with the following fields:
message_idshortcut_id
December 2019link
We now sync satisfaction level to the CONVERSATION table. Each new satisfaction level column has the prefix satisfaction_level_ (for example, satisfaction_level_rating).
October 2019link
You can now create Kustomer connectors through the Fivetran API.
September 2019link
We have added the following new fields to the CONVERSATION table:
first_message_in_createdAtfirst_message_in_idfirst_message_in_sentAtfirst_response_createdAtfirst_response_idfirst_response_responseTimefirst_response_sentAtfirst_response_time