Kustomer Release Notes

April 2022link

We have added a new column, source, to the MESSAGE table.

March 2022link

We now capture deletes for the TEAM_MEMBER and CONVERSATION_TAG tables.

February 2022link

We have added a new column, first_message_in_meta_to, to the CONVERSATION table. The column stores the message recipient’s email address.

January 2021link

We have added a new column, satisfaction_level_first_answer, to the CONVERSATION table.

September 2020link

You can now exclude the following tables from the sync:

• CARD
• COMPANY
• CONVERSATION
• CUSTOMER
• KOBJECT
• MESSAGE
• NOTE
• NOTIFICATION
• QUEUE
• SHORTCUT
• SNOOZE
• TAG
• TEAM
• TEAM_QUEUE
• USER

On your connector details page, go to the Schema tab and deselect the tables you want to exclude.

August 2020link

We have added two new columns, deleted and deleted_at, to the USER table. You can use the two columns to identify the users that have been deleted from the Kustomer account.

We have added a new column, _fivetran_deleted, to the COMPANY, NOTIFICATION, and CARD tables. The _fivetran_deleted column marks data that was deleted from the Kustomer account.

We have added two new tables, QUEUE and TEAM_QUEUE.

We have added a new column, queue_id, to the CONVERSATION table. The queue_id column stores the foreign key to the QUEUE table.

July 2020link

We now support Kustomer applications that are hosted in the European Union (EU) region. When you create a new Kustomer connector, you can now designate EU as the region.

April 2020link

We now capture deletes for the CONVERSATION, CUSTOMER, and NOTE tables.

We have added a new table, MESSAGE_ATTACHMENT, which stores message attachment details.

January 2020link

We have added a lookup table, MESSAGE_SHORTCUT with the following fields:

• message_id
• shortcut_id

December 2019link

We now sync satisfaction level to the CONVERSATION table. Each new satisfaction level column has the prefix satisfaction_level_ (for example, satisfaction_level_rating).

October 2019link

You can now create Kustomer connectors through the Fivetran API.

September 2019link

We have added the following new fields to the CONVERSATION table:

• first_message_in_createdAt
• first_message_in_id
• first_message_in_sentAt
• first_response_createdAt
• first_response_id
• first_response_responseTime
• first_response_sentAt
• first_response_time