Kustomer is a software platform for customer experience, service, and support integrated with a number of sources to give support staff a complete picture of a customer when they contact the company.
Featureslink
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | CONVERSATION, CONVERSATION_TAG, CUSTOMER, NOTE, QUEUE, SHORTCUT, SNOOZE, TAG, TEAM, TEAM_MEMBER, and USER tables |
| Custom data | check | CARD_CONTEXT, TEAM_MEMBER, CREATED_BY_TEAM, USER_ROLE and all postfix tables such as TAG, CHANNEL, EMAIL, PHONE, EXTERNAL_ID, SOCIAL, LOCATION, TEAM_MENTION, ASSIGNED_TEAM, USER_MENTION, ASSIGNED_USER and URL. For each postfix, we create a table in the format {main_entity}_{postfix} |
| Data blocking | check | Column level. CARD, COMPANY, CONVERSATION, CUSTOMER, KOBJECT, MESSAGE, NOTE, NOTIFICATION, QUEUE, SHORTCUT, SNOOZE, TAG, TEAM, TEAM_QUEUE, and USER tables |
| Column hashing | check | |
| Re-sync | check | Connector level |
| History | ||
| API configurable | check | |
| Priority-first sync | ||
| Fivetran data models | ||
| Private networking |
Setup guidelink
Follow our step-by-step Kustomer setup guide to connect Kustomer with your destination using Fivetran connectors.
Schema informationlink
This schema applies to all Kustomer connections.