Find out how Fivetran is performing by subscribing to updates from our Status Page. By subscribing, you can receive alerts about any major incidents, disconnections, errors, downtime, and more that may impact your data or use of the platform. You can also choose to filter your alerts to include only the components that are applicable to your team.

What Is the Status Page?

The Fivetran Status Page is an online dashboard that allows Fivetran to display the operational status of all components and areas of the platform. You can find real-time updates about current major incidents, an overview of how all areas of the platform have performed over the last 30 days, and detailed information about all historical incidents from the past.

Not all individual, user-reported issues will be reported on the Status Page, but rather all incidents, issues, and maintenance that may potentially impact you. Please see some examples below:

• Scheduled maintenance
• Major incidents
• Platform downtime (scheduled or unplanned)
• Native issues/downtime (e.g., a connector that is not functioning correctly as a result of issues they're experiencing natively)
• Unexpected errors

In addition, in most cases, regular updates will be provided about each incident to include:

• When the incident has been identified
• When an important update has been shared
• When a fix is in progress
• When a fix is being monitored
• When an incident has been resolved

Current incidents

Incidents that are currently impacting the platform or individual components are displayed at the top of the Status Page. From the top right of each incident, click Subscribe to receive alerts about any updates for this particular incident.

30-day overview

Scroll down to view a snapshot of the incidents that affected Fivetran over the last 30 days. Components are grouped by categories, such as marketing, human resources, productivity, files, and sales.

Hover over each day for an overview of the incidents affecting each category. To view the 30-day overview of a component, click the plus (+) sign to the left of the category name or type the component name in the search bar.

Past incidents

At the bottom of the page, you will find a historical log of all incidents recorded, along with all relevant updates.

What Type of Notifications Can I Receive?

You can choose to receive Status Page updates via:

• Email
• Text
• Slack

Subscribing to the Status Page

Please follow the steps below to subscribe to the Status Page and, if applicable, select individual components:

Note: You can choose which components to include in your notifications after entering your email address, phone number, or Slack information.

1. Visit the Fivetran Status Page.
2. From the top of the page, click Subscribe To Updates.

3. Click the email, text, or Slack icon.

   
4. If applicable, enter your email address or your country code and phone number.
5. Click Subscribe Via...
   Note: For Slack notifications, type to locate a Slack channel then click Allow.

6. Click to remove irrelevant components from your notifications. Alternatively, click Select none then click to enable only the individual components needed.

   
7. At the bottom of the list of components, click Save.

Managing Your Subscription

To unsubscribe or add/remove components from your Status Page subscription, please follow the steps below:

1. Visit the Fivetran Status Page.
2. From the top of the page, click Subscribe To Updates.

3. Click the email, text, or Slack icon.

4. If applicable, enter your email address or your country code and phone number.
5. Click Subscribe Via...
   Note: For Slack notifications, type to locate the Slack channel that was previously subscribed. Click Allow.
6. Use the checkboxes to subscribe/unsubscribe from individual components or click Unsubscribe from updates at the top of the page.